Return & Refund Policy

We appreciate the interest shown by you in our products. We are sure that our products would be in sync with your requirement and expectations. To ensure this, our delivery happens only after all necessary approvals for the sample and product quality checks. However, in case you are not entirely satisfied with your purchase, we are here to help.

Payments

At Origene Enterprise, we are committed to maintaining transparent and professional business relationships. For all B2B, Wholesale, Retail transactions, we require a minimum of 50% advance payment to confirm and initiate order processing. The remaining 50% of the payment must be cleared before shipment, unless otherwise agreed in writing. We accept payments via bank transfer (NEFT/RTGS/IMPS), UPI, cheque (subject to clearance), and international wire transfers for our overseas clients. All transaction charges, particularly for international payments, are to be borne by the buyer.

In specific cases, a credit facility may be extended to eligible clients following a successful credit evaluation, with standard terms such as Net 15 or Net 30. Any delayed payments beyond the agreed term will incur a late fee of 5% per month on the outstanding amount. All orders are invoiced digitally and include applicable taxes and detailed payment instructions. For domestic transactions, GST is applicable as per Indian regulations, while international clients are responsible for any import duties or taxes in their respective countries.

In the event of a billing or payment dispute, both parties agree to resolve the matter amicably through written communication.  For any queries related to payments, clients may contact Origene Enterprise directly via email or phone. Bank details are shared upon request or provided in the official invoice.

Returns

In case of any defect, you can return the products within 3 calendar days from the date when you received it.
To be eligible for return it is mandatory that:
Product should be unused
Product must be in the original packing
Product should be in exact same condition as delivered
You should be able to furnish the receipt or proof of purchase.

Refunds

Refunds shall be provided against returned products, subject to clearance on inspection.

On receipt of the returned items, they will be inspected to ensure that they are unused, in exact same condition as delivered and in original packaging. We will notify you on the status of your refund post inspection.

On approval of return, the refund will be initiated via the same mode as payment was received. The credit would be received within a week (7 days) based on the mode of your payment as well as your card issuer's policies.

Shipping Policy

The shipment will be processed within 8 to 15 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

The cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on origeneenterprise@gmail.com or reach us at +91-9814893327